FAQ

Q: Are you a trading company or a manufacturer?

A: We are manufacturers.

Q: Where is your factory located?

A: We are in Guangdong, China. Huizhou is located in the Pearl River Delta economic zone and is adjacent to Dongguan, Shenzhen, Guangzhou and other core areas of Chinese manufacturing. to you.

Q: How many staffs do you have in your factory?

A: There are 80 employees in our factory.

Q: Do you have any real project pictures of the equipment?

A: We have real and comprehensive display pictures of the internal facilities and exterior views of the factory. For details, you can click on the website to enter the official website for inquiry or view social media such as TikTok and Facebook.

Q: What certificates does your factory have?

A: 1.ISO quality certification certificate. ISO quality management system certificate certified by the International Organization for Standardization.
2.The high-tech enterprise certificate is one of the most prestigious honors for technology-based enterprises and also one of the highest honors for Chinese technology-based enterprises.

Q: How long is your delivery time?

A: Due to the particularity of product services, the delivery time needs to be determined according to the difficulty of the product. Once a consensus is reached with the customer, we will strictly follow the delivery date. On-time delivery is one of Tranchill's biggest service concepts.

Q: What is your term of payment?

A: 40% advance payment. Delivery after payment is received.

Q: What is your MOQ?

A: It is determined according to the size and difficulty of the product.

Q: Do you provide sample? Free or charge?

A: We do not provide samples. Samples are chargeable.

Q: Is it customized production?

A: We conduct customized production according to customer needs.

Q: How many years has your company been engaged in mechanical manufacturing?

A: Our factory has been engaged in mechanical manufacturing for Twelve years.

Q: What field of mechanical manufacturing does your company mainly focus on?

A: We are involved in fields such as optics, aerospace, healthcare, automobiles, new energy, and automation. We mainly focus on the manufacturing of precision mechanical parts in the optical field.

Q: What is the scale of your production?

A: Covering an area of 5,000 square meters, there are eight major departments including procurement, production management, quality control, and production. The team has more than 80 people. We own more than 50 sets of precision machinery manufacturing equipment such as Mazak from Japan, Tsugami from Japan, Fanuc from Japan, Longze from Taiwan, Haas from the United States, and Samsung from South Korea. Quality inspection equipment includes Mitutoyo micrometers, Mitutoyo roughness testers, TESA hite height gauges from Switzerland, and Zeiss three-coordinate 2.5D inspection equipment.

Q: How do you ensure product quality?

A: First, we implement the 7S management system and have a perfect quality management system, strictly controlling the production and manufacturing chain. Second, we have strong hardware strength in machinery manufacturing equipment, with more than 50 sets of high-end precision manufacturing equipment such as Mazak from Japan, Tsugami from Japan, Fanuc from Japan, Longze from Taiwan, Haas from the United States, and Samsung from South Korea. Third, the quality inspection equipment has high precision and authority. We have Zeiss 2.5D inspection equipment. Finally, the average working years of production technicians reach five years. They all obtain professional level certification certificates, with strong professionalism and rich experience.

Q: Are there high-quality and stable suppliers of raw materials?

A: We are located in the business area of high-quality raw material suppliers in the Pearl River Delta economic zone and the Guangdong-Hong Kong-Macao Greater Bay Area. And all purchased materials will undergo quality inspection and certification.

Q: What brands of mechanical manufacturing equipment do you have?

A: Precision machinery manufacturing equipment includes high-end precision manufacturing equipment such as Mazak from Japan, Tsugami from Japan, Fanuc from Japan, Longze from Taiwan, Haas from the United States, and Samsung from South Korea. Quality inspection equipment includes Zeiss 2.5D.

Q: In what aspects can your technical strength be reflected?

A: First, there is the auxiliary support of advanced manufacturing equipment and inspection equipment. Second, there are stable and high-quality long-term cooperative customers. Third, we have been professionally engaged in precision processing for 12 years and are rich in experience. Moreover, we mainly focus on mechanical parts products with high precision. Fourth, there is a sufficient and stable professional technical team. Fifth, our manufacturing level ranks among the top in the same industry.

Q: Advantages compared with peers?

A: First, it has strong processing capabilities and owns high-end precision manufacturing equipment such as Mazak from Japan, Tsugami from Japan, Fanuc from Japan, Longze from Taiwan, Haas from the United States, and Samsung from South Korea. Second, it strictly implements the ISO 9001 quality management system. Third, the quality inspection instruments are precise and efficient and it has Zeiss three-coordinate 2.5D. Fourth, there is a supporting surface treatment factory. Fifth, it strictly complies with the national labor law to protect the legitimate rights and interests of workers.

Q: How do you ensure after-sales service?

A: Regarding after-sales service, we have set up a special after-sales department with dedicated personnel to track and serve throughout the whole process.

Q: Through what channels can I learn more detailed introductions about your company?

A: If you want to know more about us, you can go to the independent official website for details and social media accounts, such as TikTok, Facebook, YouTube, Whats App,and LinkedIn.

Q: Has production and manufacturing formed standardization?

A: Production process: strictly follow the ISO 9001 quality management system.

Q: How fine can the processing precision be?

A: The manufacturing precision can reach 0.005. Different parts have different precision ranges according to actual processing.


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